What Service Are You Really Providing?

I had an experience recently that was very frustrating but made me think harder about the service I provide as a learning professional. Before I get to the ‘how this applies to us’, let me tell you the story. My Garage Story A friend bought a gift for me. It was a service that installs shelving … Continue reading

The Self-Aware Leader

In October, my company was fortunate enough to host a lecture and book signing for Atlanta-area learning and development professionals. Dan Gallagher – author, learning executive, and leader – discussed his most recent book The Self-Aware Leader (ASTD, 2012).  We’ve all read plenty of leadership books but this book has a handful of interesting unique … Continue reading